return policy

You can request our return or replacement service under the conditions indicated below:

  • Within 14 calendar days of receiving a product if it has a manufacturing defect.

The return or replacement service will not be provided when:

  • It is requested after 14 calendar days of receipt of a product.
  • A product shipped to Art on the Wall for Return or Replacement Service does not include all original accessories, add-ons, or packaging, or any item is not in new or like-new condition, ie, with cracks, dents, or scratches.
  • A legal proof of purchase, receipt or invoice is not provided, or is reasonably believed to have been forged or tampered with.
  • Any product failure or damage is caused by unauthorized use or modification of the product, including exposure to moisture, ingress of foreign matter (water, oil, sand, etc.), or improper installation or operation.
  • Product labels, serial numbers, watermarks, etc. show signs of tampering or alteration.
  • The product is damaged by uncontrollable external factors such as fire, flood, strong wind or lightning.
  • A product is not delivered to Art on the Wall within seven (7) calendar days after Art on the Wall sends the Return or Replenishment Service confirmation.
  • Other circumstances indicated in this policy.

Several types of products are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. Products of an intimate or sanitary nature, hazardous materials or flammable liquids or gases are not accepted either.

Other non-returnable items

  • Downloadable Software Products
  • Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not send your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you still haven't received your refund, please check your bank account again first.

Then contact your credit card company, as it may take some time before your refund is officially posted.

If you have done all of this and still have not received your refund, please contact us at

Items for sale (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Changes (if applicable)

We only replace items if they are faulty or damaged.


To return your product, you must send us an email to with the photographic evidence and we will make the arrangements for you as soon as possible.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

Depending on your place of residence, the time it may take for the exchanged product to reach you may vary.

If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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